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Frequently Asked Questions

Do I have to use the partners listed on the MoveNanny site?

No you don’t. We appreciate many of our sites users will already have a lawyer, mortgage provider, or even removals firm they trust.

The focus of our site is to make your house sale and move as easy and inexpensive as possible. We strongly recommend users engage our partners, as they are,  in our opinion, the best in their given field of expertise. For users who are not familiar with moving, or selling a house, our partners will make their move as ‘stress free’ as possible.

No matter who you are, or how many of our partners services you subscribe to, the MoveNanny service remains free of charge.

How can it be free?

 

MoveNanny is a completely free service for all users – there are no hidden costs, and we don’t on-sell our users details to third parties. Our income is generated by rebates from our partners when you choose to use their services.

 

What are HIPs?

Home Information Pack. You will need to have one completed to put your home on the market.

HIPs provide key information needed by buyers and sellers at the very start of the home-buying process, making transactions more efficient and less likely to fall through between offer and exchange. HIP documents give consumers a clear, up front picture of what they are buying and selling.

Why use LMS for your HIPs?

Many estate agents appear to offer competitive deals on your HIP’s pack, but buyers beware! It is becoming common practice that estate agents offering ‘special deals’ on HIP’s retain ownership of the pack.  This means that if you decide to offer your property for sale through another agent you will need to get another HIP’s completed.

Through LMS you own the HIP’s and you can choose whatever estate agent you want to use!

When should I engage a solicitor? (conveyancer)

You should organise your conveyancer when you are having your HIPs completed. Your estate agent will want to know who your conveyancer is when you list your property with them.

What conveyancing costs will I incur if I don’t sell my property?

LMS offers a ‘no sale no fee’ conveyancing service, meaning if you decide not to sell your property down the track you will not have to pay a penny, other than any third party costs incurred.

How do I decide on an estate agent?

Not all estate agents are regulated, the ones that are have to adhere to a strict code of conduct and you have a comeback if there is a problem during sale of your home. We recommend you only use agents that are members of the Ombudsmen of Estate Agents as they are the only estate agent member body to secure approval from the Office of Fair Trading for its consumer code of practice

Should I have a survey done?

The old phrase "buyer beware" applies to a house purchase. If there is found to be anything wrong with the property after exchange of contracts the seller is not liable and the buyer will have to pay for any necessary repairs.

How long will it all take?

Until contracts are exchanged we don’t know. It is impossible to guess how long a sale or purchase will take until all the loose ends are sorted out. On average, a straightforward home sale takes 3-6 months to sell your house from start to finish!

How do I check about fixtures and fittings?

It is important that you know what is included or excluded in the sale price The seller will be asked to complete a list which your solicitor will send to you for consideration.

How do I get the best deal on my mortgage?

London and Country are a whole of market award winning mortgage broker, offering no-broker fee to customers. Awards include:

  • 2008 Money Marketing ‘Mortgage Advisor of the Year’
  • 2007 Pink Service Awards ‘Overall Broker of the Year’
  • 2007 Money Markets ‘Best Technology Award’
  • 2006 Mortgage Introducer Broker Awards ‘ Best National Broker Awards’

When should I apply for a mortgage to purchase my new home?

Once you have a buyer for your property and you have an offer accepted on the house you want to buy you should apply for your mortgage. You can use our mortgage calculator to work out the possible repayment and amount of your new mortgage up to this point.

What do I do about buildings insurance?

A second hand property should be insured by the buyer from exchange of contracts, a brand new property should be insured from completion.

Should I change my address for my contents insurance?

Yes, you will need to advise all of your insurance companies (including motor insurance provider) that you are moving and give them your new property address so your contents will be covered. You may need to arrange special insurance through your moving company if your contents will not be covered during the move.

Why use Crown Relocation to help me move?

Crown Relocations is a division of Crown Worldwide that specialises in local and global relocation and storage services by providing the utmost in quality and personal care for every corporate and individual client.

Crown Relocations is a member of BAR (British Association of Removers)

How do I sort out the keys?

Unless special arrangements are made, the keys are handed over on the completion day in exchange for the purchase money, the seller will give them to the estate agents, who in turn will hand them to you.

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Privacy Policy

Privacy Policy

Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us.  We will notify you if the way in which we process your information is to change at any time. Our details are :

NannyGroup Limited (Company Number 6474244)
Basepoint Innovation Centre,
110 Butterfield,
Great Marlings,
Luton,
Bedfordshire, LU2 8DL

Data Protection Registration: Z1195383

Contact details:

Data Protection Officer

Email:dataprotection@nannygroup.net


You can access our home page and browse our site without disclosing your personal data save information collected by cookies that we use (see below).

Who may process data
Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group, and also by any of our business partners and any of their subsidaries.  Our website also includes a link to Google Analytics and such company or any successor, may collect personal data about visitors to our site.  Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy.

Purpose of processing
We will use your information for the purpose of fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research and development.

Disclosure of information

Cookies
We may send a small file to your computer when you visit our website.  This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Security measures
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

Access to information
You may ask us whether we are storing personal information about you by emailing us at dataprotection@nannygroup.net and, if you wish and upon payment of a fee of £10, we will provide you with a copy of the personal data we hold about you by email.  We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established.

Copyright
All website design, text, graphics, the selection and arrangement thereof are Copyright © 2001, NannyGroup Limited,  ALL RIGHTS RESERVED.

Trademarks
Nanny is a trademark of NannyGroup Ltd and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability
The following provisions may be curtailed or disallowed by the laws of the country in which the person accessing this website is situated.  In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such jurisdiction.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses.  Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

This website is intended for use by those over the age of 18 years. No one under that age should carry out any activity whatsoever based on the information on this website.  If you are under the age of 18 years please leave the site immediately.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and for our benefit you agree to submit to the non-exclusive jurisdiction of the Courts of England.

If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact the NannyGroup Data Protection Officer dataprotection@nannygroup.net. If at any time you wish us to cease processing your information please send an email to dataprotection@nannygroup.net and insert “unsubscribe” as the subject heading.
 

Terms and Conditions

Movenanny.com Subscription Agreement

These are the terms on which You can obtain access to and make use of movenanny.com as provided by the NannyGroup Limited of 19 Acorn Business Centre, Livingstone Way, Taunton, Somerset TA2 6BD ("NannyGroup").

If You wish to use movenanny.com on the terms set out below, please click the “I accept” button below, to acknowledge acceptance of these terms. These terms will then govern any use which You make of movenanny.com.

If You do not accept the terms and conditions laid down in this Agreement, please do not use or subscribe to the Service.

Particular attention is drawn to the following sections of the Agreement:

  • 3. Permitted Activities
  • 4. Prohibited Activities
  • 6. Limitation of Liabilities
  • 11. Term and Termination

DEFINITIONS:

In this Agreement the following terms will have the following meanings:

Access Code the means of access via usernames and/or passwords to the Service as described in Clause 3.3 below;

Data the information contained on movenanny.com;

Data Provider the owners of the copyright in the Data on movenanny.com which may be NannyGroup and/or third parties;

Extract material that is downloaded by You or anyone else using Your Access Code from movenanny.com;

Intellectual Property Rights all copyrights, patents, registered and unregistered design rights, database rights, topography rights, trademarks and service marks and applications for any of the foregoing, together with all trade secrets, know-how, rights to confidence and other Intellectual Property Rights in all parts of the world;

Internet Service Provider service provider for dial-up, leased line or ISDN access to the Service via the Internet;

Netiquette generally accepted standards of conduct relating to use of the Internet including, without limitation, not sending SPAM (unsolicited mass e-mail), not impersonating another person, and not misrepresenting oneself to have authorisation from another person when one does not.

Order Form the section of the movenanny.com website in which details of You are registered ;

Service the provision of access to the house moving information and assistance services provided on movenanny.com as set out in more detail at www.movenanny.com/service;

Software all software and any electronic user interface provided by NannyGroup to You in connection with the Service;

Start Date the date from which the Access Code is operative;

You the person, company, organisation, institution or other corporate body subscribing to the Service and whose details are set out in the Order Form.

1. LICENCE

1.1 NannyGroup, with effect from the Start Date, grants to You a non-exclusive, non-transferable licence to use the Service in accordance with the terms hereof.

1.2 You will be responsible for all use of the Access Code both financially and legally.

1.3 Where You are a Company or partnership, the person entering the details in the Order Form and thereby accepting this Agreement represents that s/he is authorised by You to accept this Agreement for and on behalf of You, and to bind You thereby.

2. SERVICE ACCESS AND CONTENT

2.1 Where access to movenanny.com is provided online the Service will normally be available 24 hours a day throughout the subscription period. The normal availability of the Service may be varied on occasions of which NannyGroup will give You not less than 48 hours' notice. NannyGroup reserves the right to suspend the Service temporarily and without notice for reasons beyond its control.

2.2 NannyGroup reserves the right to make modifications or improvements to the Service and will make every reasonable effort to give You notice of such changes.

2.3 NannyGroup shall allocate to You any necessary Access Code. Only that Access Code may be used by You to access the Service. NannyGroup reserves the right to change Your Access Code at any time and shall notify You of such changes forthwith.

2.4 You shall pay all third party telecommunications or Internet service charges incurred by You connecting through the telecommunications network in order to access the Service.

2.5 NannyGroup is not responsible for the content of postings or other information provided by members of the public. Any information or advice provided by NannyGroup is provided in good faith but is not a substitute for appropriate legal advice.

2.6 You should not base any decisions on the material that You find on this website without verifying the accuracy thereof independently.

2.7 NannyGroup does not accept any liability to any person in relation to any material provided on this website or otherwise, whether originated by members of the public or by NannyGroup itself. It is a condition of Your use of movenanny.com that You agree that You will not make any claim against NannyGroup or any of its personnel in respect of any content on this website.

3. PERMITTED ACTIVITIES

3.1 You may extract from and transmit the information You locate on movenanny.com subject to existing legislation, and to You clearly acknowledging the source and ownership of the copyright in the extracted data.

3.2 You agree and acknowledge that one or more Data Providers may have a proprietary interest in parts of the Service, and You agree not to remove, conceal or obliterate any copyright or other proprietary notices included in the Data.

3.3 You may make such temporary local electronic copies, by means of caching or mirrored storage, of all or part of the Data as is necessary to ensure Your efficient of the Service provided that such use is subject to all the terms and conditions of this Agreement.

4. PROHIBITED ACTIVITIES

4.1 Except as permitted by law, and as permitted expressly by Clause 4 of this Agreement, You shall not Yourself, nor allow any third party to duplicate or otherwise reproduce in whole or in part the Service or any part thereof.

4.2 You acknowledge that You may only use the Service for lawful purposes. You warrant that:-

  • You shall not knowingly use the Service to receive or transmit material that is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right, or otherwise unlawful or in breach of Netiquette.
  • Your account is to be used by a single user only (unless otherwise agreed) and that You will not allow simultaneous access using the same login;
  • You will keep the Access Code secure and not let it become public knowledge;
  • if the Access Code becomes known to any other unauthorised user You will inform NannyGroup immediately.

4.3 Any breach of these warranties or obligations shall entitle NannyGroup immediately to terminate the Service to You.

4.4 You hereby indemnify and agree to keep NannyGroup fully and effectually indemnified from and against any and all losses, costs, actions, proceedings, claims, damages, expenses, including reasonable legal costs and expenses, or liabilities whatsoever suffered or incurred directly by NannyGroup in consequence of Your breach or non-observance of these terms and conditions.
You shall defend and pay all costs, damages, awards, fees (including any reasonable legal fees) and judgments, awarded against NannyGroup arising from the above claims and shall provide NannyGroup with notice of such claims, full authority to defend, compromise or settle such claims and reasonable assistance necessary to defend such claim, at Your sole expense.

5. YOUR GENERAL RESPONSIBILITIES

5.1 You will take all reasonable steps to ensure that the Service is used in accordance with the terms and conditions of this Agreement.

5.2 You agree to indemnify NannyGroup for losses and expenses incurred by NannyGroup which arise out of any misuse of the Service by You or any misuse by any third party, where such misuse occurs as a result of breach by You of this Agreement.

5.3 You agree that You are in a better position to foresee and evaluate any loss You may suffer in connection with this Agreement and that the fees payable to NannyGroup have been calculated on the basis of limitations and exclusions in Clause 7 below and that it is Your responsibility to effect such insurance as You consider necessary in respect of such loss having regard to Your particular circumstances and the terms of Clause 7 below.

5.4 You undertake to take all reasonable steps to prevent unauthorised access to the Service including usage beyond the limits indicated on the Order Form.

5.5 You are responsible for ensuring that Your hardware and software are capable of accessing the Service. You are responsible for making regular backup copies of the contents of the hard disks of any computer on which the Service is being installed or used. You are advised to use appropriate anti-virus software when accessing the Service. NannyGroup is not responsible for the availability of access to or links from the Service.

6. LIMITATION OF LIABILITIES

6.1 NannyGroup warrants that it owns or has obtained all necessary rights to grant this licence.

6.2 The Service is supplied to You on an "as is" basis and neither the Data on movenanny.com nor the Software or the website nor any part thereof has been written to meet Your individual requirements. It is Your sole responsibility to satisfy Yourself prior to entering this Agreement that the Service will meet Your requirements and be compatible with Your hardware/software configuration. NannyGroup makes no warranty or representation in that respect and no failure of any part or the whole of the Service to be suitable for Your requirements shall entitle You not to accept the same or give rise to any right or claim against NannyGroup.

6.3 NannyGroup will have no liability of any kind for interruptions to the Service arising directly or indirectly from:-

  • interruptions to the flow of data to or from movenanny.com and other portions of the internet;
  • changes to the server hosting movenanny.com (including the implementation of any necessary upgrades and operating system patches) and other housekeeping tasks which need to be carried out;
  • changes, updates or repairs to the network or software which NannyGroup uses as a platform to provide the Service
  • the effects of the failure or interruption of services provided by an Internet Service Provider or any other third parties;
  • factors outside of NannyGroup’s reasonable control ;
  • any actions or omissions of You (including, without limitation, breach of Your obligations set out in this Agreement) or of any third parties ;
  • Your equipment and/or third party equipment.
  • the effects of the failure or interruption of services provided by third parties.

6.4 Whilst NannyGroup makes all reasonable attempts to exclude viruses from movenanny.com, it cannot ensure such exclusion and no liability is accepted for viruses.

6.5 NannyGroup is not liable for any indirect loss, consequential loss, loss of profits, goodwill or data howsoever arising suffered by You and arising in any connection with this Agreement, whether or not the possibility of such loss has been discussed by the parties pre-contract.

6.6 Save where such liability arises out of breach of the warranty contained in Clause 6.1, NannyGroup will have no liability for any liability which You may have to any third party.

6.7 NannyGroup makes no express representations or warranties which are to the effect that movenanny.com is free of errors or omissions and You shall not base any commercial decisions on the Data without independent verification of the Data.

6.8 The aim of movenanny.com is to facilitiate the house moving process and NannyGroup does not warrant that use of movenanny.com will result in or faciltiate the sale of Your house.

6.9 NannyGroup's aggregate maximum liability to You in respect of any direct loss (or any other loss to the extent that such loss is not excluded by Clauses 6.2 -6.8 above or otherwise) whether such claim arises in contract or in tort shall not exceed a sum equal to £100,000.

6.10 None of the clauses above shall apply so as to restrict liability for death or personal injury resulting from the negligence of NannyGroup or its appointed agents.

7. THIRD PARTY AGREEMENTS AND ADDITIONAL SERVICES

7.1 You may enter into agreements with third parties whose details You find on movenanny.com. NannyGroup will have no involvement in or liability in respect of these agreements and You are advised to take proper independent legal advice in respect of any such agreements.

8. CONFIDENTIALITY AND COOKIES

8.1 NannyGroup shall use all reasonable endeavours to ensure that no servant or agent of NannyGroup shall, without Your consent, otherwise than as provided herin disclose to any third party confidential information relating to Your use of the Service.

8.2 NannyGroup may send a small file to Your computer when You visit movenanny.com. This will enable NannyGroup to identify Your computer, track Your behaviour on movenanny.com and to identify Your particular areas of interest so as to enhance Your future visits to movenanny.com. NannyGroup may use cookies to collect and store personal data and NannyGroup may link information stored by cookies with personal data which You supply to NannyGroup. You can set Your computer browser to reject cookies but this may preclude Your use of certain parts of movenanny.com.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 You acknowledge that You obtain no copyright or other right in the nature of copyright or any other Intellectual Property Right whatsoever in the Service or movenanny.com or in the Software, Data or any Extract by virtue of this Agreement.

9.2 The copyright owners retain title and ownership of the original and all copies of the Data regardless of the form or media in or on which the original or other copies may exist. This Agreement is not a sale of the original or any copy, and nothing contained in this Agreement shall be construed as granting or otherwise transferring to You any copyright or ownership interest whatsoever in the Data.

10. TITLE AND ASSIGNMENT

10.1 Neither this Agreement nor any of Your rights and obligations hereunder may be assigned, transferred, charged, sub-licensed, delegated or disposed of in whole or in part on a temporary or a permanent basis without the prior written consent of NannyGroup.

11. TERM AND TERMINATION

11.1 Either party may terminate this Agreement by giving at least 7 days' written notice to the other party.

11.2 NannyGroup may terminate this Agreement at any time immediately by written notice to You in the event of an irremediable breach by You of this Agreement, or after You, in NannyGroup's reasonable opinion, have failed to remedy a remediable breach of this Agreement within 14 days of being given notice to do so.

11.3 NannyGroup may terminate this Agreement immediately on written notice if an agreement between the provider between NannyGroup and of one or more of the content providers on which movenanny.com depends is terminated.

11.4 In the event of termination of this Agreement, You shall cease to have access to or any rights or licence in respect of any part of the Service.

11.5 Termination of this Agreement shall be without prejudice to the parties' other rights or remedies.

12. GENERAL

12.1 Force Majeure

Neither party shall be liable for any loss suffered by the other or be deemed to be in default for any delays or failures in performance (other than failure to make payments) hereunder resulting from acts or causes beyond its reasonable control.

12.2 No Waiver

Any delay or forbearance by NannyGroup in enforcing any provisions of this Agreement or any of its rights hereunder shall not be construed as a waiver of such provision or right thereafter to enforce the same.

12.3 Entire Agreement

This written Agreement and the Order Form constitute the entire agreement between the parties hereto.

12.4 Severability

If any provision of this Agreement or part thereof shall be void for whatever reason, it shall be deemed deleted and the remaining provisions shall continue in full force and effect..

12.5 Variations

This Agreement may only be varied in writing by means of a variation of its clauses signed by both parties.

12.6 Notices

Any notice given pursuant hereto may be served personally or sent by pre-paid registered letter or recorded delivery to the addresses given herein. Such notice shall be deemed to have been duly served upon and received by the addressee, when served personally, at the time of such service or, when posted, 48 hours after the envelope or wrapper containing the same shall have been put into the post correctly addressed and pre-paid. Notice of termination may also be given by email but such notice will only be deemed effective once an email acknowledging receipt has been received from the other party.

12.7 Governing Law

This Agreement shall be governed by the laws of England and Wales and the parties thereto submit to the non-exclusive jurisdiction of the Courts of England and Wales .

Updated 14/04/08